Terms and Conditions
Last updated: 070525
Welcome to Kenzen Koi! These Terms and Conditions govern your use of our website located at www.kenzenkoi.com and your interactions with our products and services.
By accessing our site and/or purchasing from us, you agree to be bound by the following terms and conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.
1. General Information for our terms and conditions
This website is operated by Kenzen Koi. Throughout the site, the terms “we”, “us”, and “our” refer to Kenzen Koi. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and policies stated here.
2. Product Availability & Accuracy
We strive to ensure that all information on our website, including product descriptions, prices, and availability, is accurate and up to date. However, we do not warrant that the information is error-free, complete, or current.
All products are subject to availability, and we reserve the right to limit quantities or discontinue any product at any time without notice.
3. Shipping
We offer shipping within the United States. Shipping times may vary depending on location, weather conditions, and carrier performance. We are not responsible for delays once the order has left our facility.
4. No Returns or Refunds
All sales are final. Kenzen Koi does not offer refunds, returns, or exchanges.
Due to the nature of our products and for the health and safety of the animals, we cannot accept returns under any circumstances. Please make sure to review your order carefully before placing it.
If there is a problem with your order (e.g., damaged goods upon arrival), please contact us within 24 hours of delivery at contact@kenzenkoi.com with photos and a detailed description, and we will do our best to assist you.
5. Limitation of Liability
Kenzen Koi is not liable for any damages or injury resulting from the use or misuse of any of our products. It is the customer’s responsibility to research and understand proper koi care before purchasing.
6. Intellectual Property
All content on this website, including images, graphics, text, logos, and videos, is the property of Kenzen Koi and may not be used or reproduced without our written permission.
7. Changes to Terms and Conditions
We reserve the right to update, change, or replace any part of these Terms and Conditions at our discretion. It is your responsibility to check this page periodically for changes. Your continued use of the website following any updates constitutes acceptance of those changes.
8. Contact Information
For any questions about these Terms and Conditions, you can contact us at:
📧 Email: contact@kenzenkoi.com
🌐 Website: www.kenzenkoi.com