Refund and Return Policy
At Kenzen Koi, we are committed to ensuring your complete satisfaction with every purchase. Our Refund and Return Policy is designed to ensure the highest quality of food and service.
Our Commitment to You
At Kenzen Koi, we believe that customer satisfaction is the cornerstone of our business. Our satisfaction guarantee is more than just a promise—it’s a reflection of our dedication to providing you with the highest quality koi food and exceptional service. We understand that trust is earned, and we are committed to ensuring that every interaction with our brand leaves you feeling valued and appreciated. Our policy is designed to offer you peace of mind, knowing that your investment in our products is protected.
Common Questions About Our Return and Refund Policy
Find answers to your questions about our refunds and returns policy below.
What is your return policy?
How do I request a refund?
While we do not accept returns, we want to ensure you have a positive experience with Kenzen Koi. If your order arrives damaged, incorrect, or is missing items, please contact us within 7 days of delivery so we can resolve the issue.
To request a refund or replacement due to a problem with your order, please email us at contact@kenzenkoi.com with the following:
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Your order number
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A description of the issue
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Clear photos of the product and packaging (if applicable)
Once we review your claim, we will respond promptly with a resolution, which may include a replacement shipment or a full/partial refund depending on the situation.
Can I cancel an order?
Orders may be canceled provided they have not already been processed or shipped. Please email us as soon as possible if you need to cancel your order to see what your options are.
