Contact Kenzen

Frequently Asked Questions

Where is my shipment?

Depending on where you’re located we use different shipping curiers for your order. Please check your order confirmation for your shipment confirmation and tracking number. You can view all the shipping details under our FAQ page.If you still need help, please use the contact form above to send a message to our Shipping and Ordering department.

How do I know how much to feed my koi?

Feeding your koi depends on the age and size of your koi as well as the temperature. You can find more information on how to feed your koi on our page Koi Feeding 101 or reach out to our Koi Health specialist using the form above.

I have a question about my order.

The best way to get an answer about your order is by filling out the form above to contact Kenzen Koi and by selecting our Shipping and Order department. Somebody should be in touch with you shortly to help answer any questions you may have.

Contact Options

Contact Kenzen Koi for questions, support, or help with your orders. Shipping & Orders: Use this to ask questions about your order and shipment status if you’ve already tried looking for the tracking info in your account. Koi Support & Feeding Help: For when you have additional questions about taking care of your koi that’s not covered under Koi Feeding 101.

General Questions: This is for any additional questions you have about Kenzen Koi that doesn’t fall under the other two categories.